2020 – 2023 · SAMA Compliance / الامتثال للهيئة السعودية للمقاصات
mada National Payment System / نظام الدفع الوطني مدى
Saudi Payments — Riyadh, Saudi Arabia / المدفوعات السعودية — الرياض
SAMA Certified / معتمد من الهيئة السعودية للمقاصات | NCA ECC Compliant | Tier IV Gold Migration
- Situation / الوضع
- Saudi Arabia's national payment rails needed high-availability scaling and physical data center relocation, supporting systemic national transaction throughput with zero tolerance for SLA disruption.
- Action / الإجراء
- Formulated business continuity strategy, engineered risk isolation protocols, and established executive KPI frameworks reporting directly to SAMA regulators (الهيئة السعودية للمقاصات / البنك المركزي السعودي) and the Board. Directed multi-vendor infrastructure programs exceeding SAR 50M.
- Result / النتيجة
- Migrated payment infrastructure from legacy SAMA facilities into the KAFD data center with zero operational downtime, supporting 8.9B+ annual transactions (SAR 613.9B in value) and contributing to the 70% retail e-payments milestone under Saudi Vision 2030 (رؤية 2030).
2023 – 2026 · InsurTech Platform / رمانة للتكنولوجيا التأمينية
Rommaana — InsurTech Platform / رمانة — منصة التكنولوجيا التأمينية
Director of IT Operations & Infrastructure — Riyadh, Saudi Arabia / مدير عمليات تكنولوجيا المعلومات والبنية التحتية — الرياض
SAMA Compliant / متوافق مع الهيئة السعودية للمقاصات | PDPL Certified / معتمد من نظام حماية البيانات | CST Licensed
- Situation / الوضع
- The Saudi insurance sector demanded a next-generation digital InsurTech platform built from zero, under strict Insurance Authority (هيئة التأمين), CST cloud data residency, and SAMA cybersecurity frameworks.
- Action / الإجراء
- Architected the end-to-end system with carrier API integration pipelines and customizable/brand-matched embedded checkout solutions. Directed distributed remote engineering teams using AI-augmented workflows, securing official CST IT Company Licensing (ترخيص هيئة الاتصالات وتقنية المعلومات) and full PDPL (نظام حماية البيانات الشخصية) compliance.
- Result / النتيجة
- Delivered a production-ready, sovereign-compliant InsurTech platform with lean engineering overhead. Won 1st Place at the Saudi Insurance Authority Hackathon for AI-driven policyholder database reconciliation.
Feb 2026 – Jun 2026 · Multi-Agent Digital Verification / التحقق الرقمي
KSAVerified — Multi-Agent Digital Verification Platform / منصة التحقق الرقمي للمنشآت
Associated with Rommaana — Riyadh, Saudi Arabia / الرياض، المملكة العربية السعودية
PDPL Certified / معتمد من نظام حماية البيانات | CST Aligned | Qiwa Platform & Vision 2030
- Situation / الوضع
- A blank-slate initiative to provide local SMEs across Saudi Arabia with verified digital visibility and automated directory onboarding, requiring 0-to-1 buildout with strict inference cost controls.
- Action / الإجراء
- Engineered the core architecture and multi-agent system from scratch, orchestrating a 10-agent platform with automated directory generation, customer acquisition tools, and integration with Qiwa Platform (منصة قوى) business verification signals.
- Result / النتيجة
- Achieved 70%+ AI inference cost reduction across the 10-agent orchestration platform while delivering automated SME onboarding aligned with Vision 2030 (رؤية 2030) digital enablement goals and SDAIA AI ethics standards.
2015 – 2020 · Banking Operations / العمليات المصرفية
Pan-European Operations Consolidation / توحيد العمليات المصرفية الأوروبية
BNP Paribas — Madrid, Spain / بي إن بي باريبا — مدريد
Global Banking Compliance / الامتثال المصرفي الدولي | ISO 27001 | 26 Countries
- Situation / الوضع
- IT support and infrastructure across 26 countries operated in fragmented silos, generating redundant costs and operational overhead.
- Action / الإجراء
- Designed and led a regional efficiency program, consolidating distributed operations across 26 countries into a unified Madrid-based hub, managing a €5M+ annual budget and modernizing ITIL playbooks and vendor SLAs.
- Result / النتيجة
- Scaled the central team from 15 to 130+ engineers, reduced major incidents by over 35%, and maintained 99.9% availability across corporate banking platforms.
Nov 2024 · Winner (1st Place) / الفائز بالمركز الأول
Voice AI Customer Verification Agent / وكيل الذكاء الاصطناعي الصوتي للتحقق من العملاء
Saudi Insurance Authority Hackathon — Riyadh, Saudi Arabia / هاكاثون هيئة التأمين — الرياض
Insurance Authority Innovation | PDPL Compliant / متوافق مع نظام حماية البيانات | SDAIA AI Ethics
- Situation / الوضع
- Insurance carriers faced severe data inaccuracy in policyholder databases, resulting in undelivered notices, regulatory compliance penalties, and delayed claim settlements.
- Action / الإجراء
- Architected and built an autonomous conversational voice AI agent that dynamically placed outbound verification calls to customers, verified identities, and remediated outdated database records in real time in full compliance with PDPL (نظام حماية البيانات الشخصية).
- Result / النتيجة
- Awarded 1st Place / Winner at the Saudi Insurance Authority Hackathon for practical conversational AI innovation and autonomous regulatory database reconciliation.
2009 – 2015 · Aviation Infrastructure / البنية التحتية للطيران الدولي
IATA Global Hub Scaling & Torre Europa Buildout / توسيع المركز العالمي لاتحاد النقل الجوي
IATA (Madrid Hub) — Madrid, Spain / الاتحاد الدولي للنقل الجوي — مدريد
Global Mission-Critical Aviation Infrastructure | Zero Downtime
- Situation / الوضع
- IATA designated Madrid as one of its five primary global hubs, requiring rapid operational expansion from ~50 users to 200+ users and new physical infrastructure.
- Action / الإجراء
- As sole IT lead reporting to Montreal and Geneva headquarters, coordinated with senior management on acquiring additional floor space in Torre Europa (landmark financial district tower) and led the full technical buildout — networking, data center/server rooms, inter-floor fiber interconnections, IP telephony, and endpoints.
- Result / النتيجة
- Successfully scaled the hub to 200+ users with zero operational downtime during transition, establishing an enterprise-grade infrastructure baseline for international aviation operations.